Remote Hands

Remote Hands

Our Remote Hands service delivers always-on, enterprise grade technical support designed to keep your infrastructure running at peak performance.

Continuous 24×7 coverage

Our on-site technicians provide round-the-clock monitoring and hands-on support, maintaining the uptime and resilience your business depends on. Service requests are rapidly acknowledged and triaged through our dedicated service desk, with guaranteed response times across all levels.

An extension of your in-house team

Remote Hands engineers operate with the same care and expertise you expect from your internal specialists. Whether performing routine maintenance or urgent interventions, our team supports your infrastructure as if it were their own.

Whether you’re managing latency sensitive trading platforms, scaling cloud environments, or running high density AI workloads, our specialists provide the same precision, discipline, and operational excellence that define every Gravity Edge facility.

Built for performance. Ready for what’s next.

Remote Hands is part of the Gravity Edge commitment to delivering resilient, high density, AI-ready infrastructure at the metro edge. By combining 24×7 human expertise with facilities engineered for low latency, mission-critical workloads, we help our customers operate with confidence today — and scale for tomorrow.

Core capabilities

Deployment & installation

  • Hardware deployment
    Installing and positioning new equipment in racks (‘rack and stack’), along with associated structured cabling
  • Component replacement
    Fitting or swapping internal hardware such as memory modules, drives, and other hot swap or serviceable components
  • Cabling installs
    Installing customer specified patch cables as part of new deployments or updates

Connectivity & verification

  • Cross connect verification
    Setting up temporary loopback connections to confirm physical link continuity between hand off points
  • KVM access support
    Providing pre and post reboot visual output via KVM so customers can verify system status remotely

Documentation & inventory

  • Asset documentation
    Creating detailed rack inventories and updated elevation diagrams that reflect the current equipment layout

Operational support

  • System reboots
    Performing equipment restarts for full power cycles or controlled soft reboots, as required
  • Routine tape handling
    Carrying out ad hoc or scheduled tape changes to support customer backup workflows

Scheduled & planned activities

  • Ongoing scheduled tasks
    Managing regular recurring actions such as daily, weekly, or monthly tape rotations and similar routine operational duties
  • Planned maintenance coverage
    Providing on-site technical presence during scheduled maintenance windows and other pre-arranged activities